Déjà vu
This week saw energy regulator Ofgem fine energy supplier SSE £10.5m for mis-selling gas and electricity – the largest fine ever imposed on a supplier by Ofgem.
The mis-selling took place over the telephone, in-store and through the much criticised practice of doorstep selling.
Ofgem said SSE (formerly Scottish and Southern Energy) was guilty of failures that led to "prolonged and extensive" mis-selling. In a statement, Ofgem’s enforcement chief, Sarah Harrison, said: “SSE failed its customers, mis-sold to them and undermined trust in the energy supply industry.”
And when did Electrical Review's Gossage first report on this travesty? June 2011. Read for yourself here.
The views and opinions expressed in this article are those of Elinore Mackay and do not necessarily reflect the official policy or position of Electrical Review. This content represents individual perspective and industry commentary.
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