Service more important than cost
WF Electrical says an independent survey it commissioned has found quality service from their wholesaler is top of buyers' lists.
Buyers from various sectors – from SMEs to OEMs and from colleges to government departments – were interviewed and 85% said keeping promises regarding availability and delivery times came first. A meagre 5% said low prices were important.
WF says the results endorse its values of putting service before price to achieve customer satisfaction
Angus Fraser, managing director of Hagemeyer UK (WF's parent company) explains how the company is focusing on customer service in the forthcoming March issue of Electrical Times.
Recommended Reading
EZO secures €150m debt facility for 3,000+ EV charge points
The financing will support more than 100MW of charging capacity across the UK and Ireland over the next three years.
ABB could have a big role to play in Rolls-Royce's SMR deployment
The exploratory MoU comes as site-specific design advances for the first three planned UK units at Wylfa.
National Grid to use flexible demand to manage voltage in 100 LV zones
National Grid DSO is preparing to use flexible electrical demand to help manage voltage constraints on the low-voltage network.